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Resort & City Hotel2021 - Present
Grand Lagoi Hotel by Willson
Lagoi, Bintan Island, Riau IslandsRole: Full Property Management & Operator Strategist
1Tantangan Bisnis (The Challenge)
Perlu mereposisi properti resort bintang empat di kawasan Lagoi Bintan untuk menarik pasar wisatawan domestik dan internasional.
2Pendekatan & Solusi (The Approach)
Penerapan standar operasional Willson Hospitality, restrukturisasi tim pelayanan, dan optimalisasi channel penjualan online (OTA & Direct).
3Cakupan Pekerjaan (Scope of Work)
Full Hotel Operations, Revenue Management, Brand Positioning, HR Training, Guest Relations.
4Hasil Operasional & Impact (Results)
Peningkatan tingkat keterisian kamar dan indeks kepuasan tamu secara berkelanjutan [NEEDS CONFIRMATION: Exact % ROI and Occupancy Increase].